My TELUS
Launching AI-powered search for Canada’s premier telco.
TELUS is Canada’s premier telecommunications company offering internet, cable, and phone services to 18 million Canadians. In my role I defined, pitched, and worked with developers to build an LLM-based search feature trained on support content. This feature is projected to save TELUS ~$1.5 million annually by expediting in-app customer support and offloading call center demand.
Responsibilities
Feature prioritization
Feature concepting
Requirements gathering
Feature delivery
Feature concepting
Requirements gathering
Feature delivery
Team
Product Designer
Delivery lead
Engineering director
React native developers
Delivery lead
Engineering director
React native developers
